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Route calls based upon your own unique criteria, all from the comfort of your web based vPanel account (located under Features -> Call routes-Incoming). Add specific numbers to route, define groups/contacts, or create your own custom rules (such as, 555*,...
You can definitely add a phone number to an account that already exists. In the case of adding a phone number to a Full Service Account, the phone number will be setup as a virtual phone number which means that by default it will simply serve as an alias ...
Absolutely. You can set what features your accounts have access to by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Feature List. You will then be able to check-mark what features...
No, VOIPo service does not support dialing 900 area code numbers.
You can block outgoing international calls on your VOIPo account by doing the following: 1) Log in to your VPanel at account.voipo.com [https://account.voipo.com/]. 2) Select the "Features" tab. 3) Click the drop-down menu labeled "International Ca...
Yes, you can download your call history. Simply login to your Reseller Control Panel and navigate to "Call History". You will then be able to select the Year and Month and download history for that applicable selection.
At this time you are limited to a single administration account for your reseller account.
Yes even though we do have a large availability of numbers it is constantly changing, you can do this to ensure that you have available phone numbers for your clients needs at all times. You can obtain phone numbers for your private inventory by logging i...
Yes you may, simply submit a ticket requesting for us to complete this task for you, be sure to include your reseller account username and the account usernames you wish for us to migrate into the reseller account. We will then credit your reseller accoun...
Since the reseller program is usage based, we do not accept PayPal and require a valid credit card be on file at all times.
Canada is disabled by default. To activate Canada on your toll-free number, contact support@voipo.com and request it.
No, VOIPo does not support receiving collect calls.
Absolutely. You can set an accounts minute usage allowance by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Usage & Limits. You will then be able to set the desired usage limits f...
You most definitely can. Simply login to your Reseller Control Panel and navigate as follows: Billing -> Update Payment Details and Billing -> Update Billing Details.
Yes, our network will work with any SIP compatible device however we are unable to support any unsupported devices. Examples of supported devices: RT31P2, PAP2T, HT-502.
You are able to use your own hardware. You can even have us provision it for you if it is a supported device i.e. RT31P2, PAP2T, or HT-502. In order for us to provision your device hardware simply login to your Reseller Control Panel and navigate as follo...
Please be aware that VOIPo can not offer assistance with any connectivity issues while using the hardware outside of the US. As a US based company at this time we only support the use of our services within the US.
Absolutely. Simply login to your Reseller Control Panel and navigate as follows: Billing -> Usage. You will then be able to apply date range filters and account specific filters as well.
Yes you definitely can. Simply login to your Reseller Control Panel and navigate as follows: Billing -> Past Transactions.
Yes. Simply login to your Reseller Control Panel. You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to view. You will then be able to click on "Connections". This will show and list any curre...
The following logins are available for demonstration purposes for the reseller program. https://cp.voipwelcome.com [http://cp.voipwelcome.com/] Reseller interface: Username: resellerdemo Password: demo Full Service Line Reseller Customer: Username: res...
While VOIPo does not offer a separate BYOD plan, BYOD credentials are generated once you register your official VOIPo device. To retrieve your BYOD credentials for your own equipment: 1) Log in to your VPanel at account.voipo.com [http://account.voip...
No, VOIPo only offers a usage-based reseller plan which bills for minutes used. Resellers are free to offer unlimited plans to their clients, but will be billed for the actual usage.
No, VOIPo does not bill your customers or offer a billing system.
Yes, VOIPo provides a reseller control panel for you to manage all your customer accounts and a customer control panel for each customer to manage their individual account.
No, VOIPo does not provide a website. You are responsible for creating your own website.
No. VOIPo does not provide technical support for your customers. We provide support to resellers only. You are responsible for providing support to your customers. If you need help, we will help you, but we will not interact with your customers directl...
Toll-free numbers can only be forwarded to numbers in the US/Canada and SIP addresses.
To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection. 1) Phone - Plug your telephone into Phone Port of the adapter. (do not connect the equipment through POTS/in-home telephone wiring) 2) Internet - Plug...
You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific account you wish to cancel. Simply check mark the action box with the applicab...
You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel (in this case the E911 subscrip...
You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel (in this case the phone number)...
You can cancel an individual item simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel. Simply check mark the action box with ...
You can change an accounts password simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Control Panel Login. You will then be able to modify the applicable account's password.
You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts. You will first be required to select the type of account you are wanting to create, the options available will be a variation of...
You can setup and use our auto replenishment feature. This will allow you to maintain a positive balance so your calls and service will always be available since VOIPo's reseller program is all prepaid. Once your balance hits $1.00 you are able to specify...
You can add your forum account username, simply login to your Reseller Control Panel and click on Preferences at the top. You will then be able to submit a forum account username under "Forum Account Activation" to grant yourself access to the reseller fo...
You simply login to your Reseller Account and navigate as follows: Billing -> Add Funds. You will then be able to specify the amount you wish to credit to your account balance.
To cancel your VOIPo account, visit www.voipo.com/cancel [http://www.voipo.com/cancel] and enter the requested information. Please allow up to 48 hours for processing.
Simply login to your Reseller Control Panel and navigate to Preferences -> Reseller Branding. You will than be able to set a Logo and a Powered By [Brand Name] input.
To change the time zone used for Call History and other time-based features, 1. Log in to your VPanel at account.voipo.com [https://account.voipo.com/]. 2. Click the tab labeled "Account". Once the page loads, click the "vPanel Preferences" link on t...
You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel. You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify. You will then be ...
VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (account.voipo.com [https://account.voipo.com/]): 1) Click on Features 2) Go to Fax...
To set a personalized greeting, dial 123 on your VOIPo connected phone to enter your Mailbox. Once in here, you'll listen for the prompts to enter the Advanced Options (option 5). Enter the Advanced Options and listen for the prompt to Record a Greeting (...
Customers order service directly from you in whatever way you choose. To setup accounts, you will need to login to your reseller control panel and manually create the accounts for them.
It will not be locked to our service. If you wish to take the device elsewhere you are free to do so.
We believe our service is the best choice for anyone seeking a reliable, feature-rich VoIP service with excellent customer service. Because we're so sure you'll be satisfied with the service, we offer a 30 day guarantee. If within 30 days of signing up yo...
When you choose to transfer your existing number to VOIPo, we submit your number transfer request and retain the current directory listing. This means that whatever your previous listing was, this will be the same remain with VOIPo services. Customers w...
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection. VOIPo provides a utility for testing that can be downloaded here [http://www.voipo.com/downloa...
Select between sending your outgoing caller ID, marking your call as Private, or blocking all outgoing caller ID information (will typically show as Unknown). Available under your vPanel Account Management Tool account.voipo.com [https://account.voipo.co...
Visit http://www.voipo.com/reseller-tos.php for the Reseller Terms of Service.
E911 Disclaimer VOIPo provides you with phone services over your broadband connection. There is an important difference between the VOIPo service and the phone service provided over a traditional phone line -- this difference is that the 9-1-1 dialing f...
http://www.voipo.com/Porting.pdf [http://www.voipo.com/Porting.pdf] VOIPo Letter of Authorization Thank you for selecting VOIPo. Number Portability allows you to keep your current number while changing your service provider. Upon receipt of this form...
The use of services provided by VOIPo LLC [hereafter referred to as "VOIPo"] constitutes agreement to these terms. BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTA...
For normal residential/small business accounts, devices will be shipped within 7-10 days of the order. Our normal shipping time is 7-10 days. We ship using USPS (2-3 day). Once you receive the shipping e-mail with tracking number, that means your adapte...
*20 - Call Forwarding (Include Destination Number) Example: *205551113333 *21 - Disable Call Forwarding *22 - Do Not Disturb - Send to Busy *23 - Do Not Disturb - Send to Voicemail *24 - Disable Do Not Disturb *25 - Set Failover Number (Include Desti...
To clear your phones message waiting indicator (MWI) you may use this button within the voicemail section of vPanel. Voicemail [https://account.voipo.com/voicemail] is located in the upper right corner of your vPanel Management page
CALL HISTORY This page will show a master call log of all calls from all accounts within your reseller account. You can narrow the display by account, call type, and date. You are also able to export call logs to a CSV file for downloading. ACCOUNTS...
Below are the touch tone options for VOIPo Voicemail: MAILBOX OPTIONS: Listen to Rec: 1 Save the Recording: 2 Delete the Recording: 7 Foward to Email: 4 Return the Call: 5 Forward the message: 8 (can only be forwarded to other VOIPo numbers) ...
Our Virtual Fax service allows you to receive inbound faxes over a dedicated fax line. Any inbound transmissions are forwarded to an email address kept on file for the fax service. Outbound faxing can be achieved by uploading a supported digital document ...
We recommend a nice medium size i.e. 75-125 x 75-125 however of course this is completely up to your own discretion.
VOIPo recommends the use of high speed and low latency networks to use our services with optimum quality. Ultimately, the quality of your service with us relies on the quality of your Internet connection. We recommend DSL or Cable Internet to connect to...
Visit http://www.voipo.com/intrates.php?showall=true [http://www.voipo.com/intrates.php?showall=true] for international rates.
You will be able to find your SIP credentials for your applicable Full Service Line account simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> SIP Credentials. You will then ...
The per minute rate is calculated based on a few different variables. Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international? 1) Example would be a call outbound to a international destination / phone number i.e....
As long as your internet connection is functional and your VOIPo device is powered, you'll be able to use your service regardless of the weather outside. VOIPo Support cannot guarantee the up-time through acts of nature that could inadvertently cause the ...
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