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Knowledgebase : Troubleshooting
In order to establish 3-Way Calling you must first have a phone that is capable of 3-Way Calling. This phone is usually equipped with a Flash button or a Talk/Flash button combo. Here is the step by step process of initiating 3-Way Calling (for most pho...
Managing Your Account and Features Log in to vPanel at https://secure.voipo.com to manage your account, phone numbers and features Managing Billing  Billing information can be viewed in the Billing section of your vPanel at https://secure.voipo.com If ...
First you want to unplug the A/C power adapters from your high speed broadband modem and also your router if you have one. Next, unplug the A/C power adapter from your VOIPo phone adapter. Wait a few minutes and first plug in your modem, then router (if y...
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection. VOIPo provides a utility for testing that can be downloaded here [http://www.voipo.com/downloa...
If your Internet provider includes a modem that also acts as a router, you may need to disable the firewall or stateful packet inspection. Having the "Security Level" set to anything other than "Low", "Off", or "None&quo...
Audio problems are usually an issue pertaining to a connected NAT device (i.e. router). On devices that we've set up, we take care of most of the issues for you. A couple of things that can still cause problems are DMZ and port forwarding being enabled ...
When you hear a busy tone when trying to place an outgoing call, the problem may be related to your adapter being unable to register with VOIPo. VOIPo will be unable to route any outgoing calls if your phone adapter is unable to register. This is why you ...
If you are unable to hear a dial tone, in most instances it is because the phone adapter is not registering properly with our servers. Before contacting technical support please be sure to check the following causes and document the results so that we c...
It seems that nearly all users with MWI issues are users using an ATA behind a router. It's likely the "off signal" is being blocked in some cases. This is why we strongly suggest placing your Linksys RT31P2 in front of your router. Nearly all i...
Power cycling, to put simply, is just turning off your device and then turning it back on. You would need to power cycle your adapter in order to recover your device from an unresponsive state or to reinitialize the configuration.
As long as your internet connection is functional and your VOIPo device is powered, you'll be able to use your service regardless of the weather outside. VOIPo Support cannot guarantee the up-time through acts of nature that could inadvertently cause the ...