RSS Feed
Knowledgebase : Reseller Program
You can definitely add a phone number to an account that already exists. In the case of adding a phone number to a Full Service Account, the phone number will be setup as a virtual phone number which means that by default it will simply serve as an alias ...
You can allow outbound international calls for Full Service Line accounts. Simply login to your Reseller Control Panel and navigate as follows: Accounts -> [Click on Applicable Account Username] -> Account Options. You will then be able to specify whether...
Absolutely. You can set what features your accounts have access to by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Feature List. You will then be able to check-mark what features...
Yes, you can download your call history. Simply login to your Reseller Control Panel and navigate to "Call History". You will then be able to select the Year and Month and download history for that applicable selection.
At this time you are limited to a single administration account for your reseller account.
Yes even though we do have a large availability of numbers it is constantly changing, you can do this to ensure that you have available phone numbers for your clients needs at all times. You can obtain phone numbers for your private inventory by logging i...
You can login to one of your customers accounts simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Control Panel Login. You will then be able to click the button "Login to Ac...
Yes you may, simply submit a ticket requesting for us to complete this task for you, be sure to include your reseller account username and the account usernames you wish for us to migrate into the reseller account. We will then credit your reseller accoun...
Since the reseller program is usage based, we do not accept PayPal and require a valid credit card be on file at all times.
Absolutely. You can set an accounts minute usage allowance by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Usage & Limits. You will then be able to set the desired usage limits f...
You most definitely can. Simply login to your Reseller Control Panel and navigate as follows: Billing -> Update Payment Details and Billing -> Update Billing Details.
Yes, our network will work with any SIP compatible device however we are unable to support any unsupported devices. Examples of supported devices: RT31P2, PAP2T, HT-502.
You are able to use your own hardware. You can even have us provision it for you if it is a supported device i.e. RT31P2, PAP2T, or HT-502. In order for us to provision your device hardware simply login to your Reseller Control Panel and navigate as follo...
Absolutely. Simply login to your Reseller Control Panel and navigate as follows: Billing -> Usage. You will then be able to apply date range filters and account specific filters as well.
Yes you definitely can. Simply login to your Reseller Control Panel and navigate as follows: Billing -> Past Transactions.
Yes. Simply login to your Reseller Control Panel. You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to view. You will then be able to click on "Connections". This will show and list any curre...
The following logins are available for demonstration purposes for the reseller program. https://cp.voipwelcome.com [http://cp.voipwelcome.com/] Reseller interface: Username: resellerdemo Password: demo Full Service Line Reseller Customer: Username: res...
No, VOIPo only offers a usage-based reseller plan which bills for minutes used. Resellers are free to offer unlimited plans to their clients, but will be billed for the actual usage.
No, VOIPo does not bill your customers or offer a billing system.
Yes, VOIPo provides a reseller control panel for you to manage all your customer accounts and a customer control panel for each customer to manage their individual account.
No, VOIPo does not provide a website. You are responsible for creating your own website.
No. VOIPo does not provide technical support for your customers. We provide support to resellers only. You are responsible for providing support to your customers. If you need help, we will help you, but we will not interact with your customers directl...
You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific account you wish to cancel. Simply check mark the action box with the applicab...
You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel (in this case the E911 subscrip...
You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel (in this case the phone number)...
You can cancel an individual item simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel. Simply check mark the action box with ...
You can change an accounts password simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Control Panel Login. You will then be able to modify the applicable account's password.
You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts. You will first be required to select the type of account you are wanting to create, the options available will be a variation of...
You can setup and use our auto replenishment feature. This will allow you to maintain a positive balance so your calls and service will always be available since VOIPo's reseller program is all prepaid. Once your balance hits $1.00 you are able to specify...
You can add your forum account username, simply login to your Reseller Control Panel and click on Preferences at the top. You will then be able to submit a forum account username under "Forum Account Activation" to grant yourself access to the reseller fo...
You simply login to your Reseller Account and navigate as follows: Billing -> Add Funds. You will then be able to specify the amount you wish to credit to your account balance.
Simply login to your Reseller Control Panel and navigate to Preferences -> Reseller Branding. You will than be able to set a Logo and a Powered By [Brand Name] input.
You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel. You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify. You will then be ...
Customers order service directly from you in whatever way you choose. To setup accounts, you will need to login to your reseller control panel and manually create the accounts for them.
Visit http://www.voipo.com/reseller-tos.php for the Reseller Terms of Service.
CALL HISTORY This page will show a master call log of all calls from all accounts within your reseller account. You can narrow the display by account, call type, and date. You are also able to export call logs to a CSV file for downloading. ACCOUNTS...
We bill based on 60 second intervals, this means if you have a call that is 62 seconds long you will be billed for 120 seconds (i.e. rounded to the next minute).
We recommend a nice medium size i.e. 75-125 x 75-125 however of course this is completely up to your own discretion.
Visit http://www.voipo.com/intrates.php?showall=true [http://www.voipo.com/intrates.php?showall=true] for international rates.
You will be able to find your SIP credentials for your applicable Full Service Line account simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> SIP Credentials. You will then ...
The per minute rate is calculated based on a few different variables. Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international? 1) Example would be a call outbound to a international destination / phone number i.e....